---
title: Order statuses
description: "Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” We use the following order statuses: | **Status** | **Description** | **Notes** | | --- | --- | --- | |…"
url: "https://amicus-dolls.com/docs/order-statuses/"
updated: "2025-08-30"
category: Buying
---

# Order statuses

Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.”

We use the following order statuses:

| **Status** | **Description** | **Notes** |
| --- | --- | --- |
| On hold | The order is awaiting payment confirmation. Stock is reduced, but you need to confirm payment.  | When using offline payment methods, we need to manually confirm the payment processing. |
| Pending payment | The order has been received, but no payment has been made. You need to pay for your order. | Orders for payment can always be found in your personal account. |
| Partially Paid | You have placed an order with payment in instalments. | You need to complete payment for the entire order to complete the payment. |
| Paid | Payment has been received (paid), and the stock has been reduced. The order is awaiting fulfilment.  | We are working on your order. |
| Shipped | Your order has been shipped and is on its way to you. | You will also receive tracking information for your parcel via email. |
| **Completed** | **Order fulfilled and complete.** | **Requires no further action.** |
| Refunded | Orders are automatically put in the Refunded status when an admin or shop manager has fully refunded the order’s value after payment. |  |
| Cancelled | The order was cancelled by an admin or the customer. | An order with the **Cancelled** status may need to be refunded.  |
| Failed | The payment failed or was declined, and no payment has been successfully made | Depending on the payment gateway and the payment confirmation method it uses, this status may not show immediately.  Orders will be marked **Failed** if the order was abandoned before payment was complete and the hold stock window expires without a response. |