Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.”
We use the following order statuses:
| Status | Description | Notes |
| On hold | The order is awaiting payment confirmation. Stock is reduced, but you need to confirm payment. | When using offline payment methods, we need to manually confirm the payment processing. |
| Pending payment | The order has been received, but no payment has been made. You need to pay for your order. | Orders for payment can always be found in your personal account. |
| Partially Paid | You have placed an order with payment in instalments. | You need to complete payment for the entire order to complete the payment. |
| Paid | Payment has been received (paid), and the stock has been reduced. The order is awaiting fulfilment. | We are working on your order. |
| Shipped | Your order has been shipped and is on its way to you. | You will also receive tracking information for your parcel via email. |
| Completed | Order fulfilled and complete. | Requires no further action. |
| Refunded | Orders are automatically put in the Refunded status when an admin or shop manager has fully refunded the order’s value after payment. | |
| Cancelled | The order was cancelled by an admin or the customer. | An order with the Cancelled status may need to be refunded. |
| Failed | The payment failed or was declined, and no payment has been successfully made | Depending on the payment gateway and the payment confirmation method it uses, this status may not show immediately. Orders will be marked Failed if the order was abandoned before payment was complete and the hold stock window expires without a response. |