This designer jointed doll is a work of art and a handmade object.
There is an author’s brand inside the head. Each doll has a serial number, which is written in the certificate of the doll. The presence of a certificate is a guarantee of the authenticity of the doll.

The doll’s body consists of plastic parts assembled with elastic bands of various thicknesses. The joints of the parts (hinges) are glued with hot glue in order to eliminate friction of the parts against each other. Sticking of glue is allowed if the doll has not moved for a long time.

The hands, feet and face are detachable parts that are attached to the doll’s body using magnets, locks or hooks. To replace the face, you just need to carefully pull it, holding the doll by the back of the head and applying a little effort.

All the magnets in the doll’s body are attached with cyanoacrylate glue, and held in place with a polymer that gives a very strong bond. But sometimes the magnets can come off, this is extremely rare. Removing the magnet is not a defect. In case of peeling off the magnet, you can glue it yourself using any resistant glue.

When molding dolls, a special additive is included in the plastic, which makes the parts resistant to ultraviolet radiation and color fading. However, the effect of this component does not apply to the doll’s coating. The painting can “fade” when exposed to ultraviolet radiation, so you cannot leave the doll under the open sun for a long time.

The dolls are molded from high quality polyurethane, which has a high Shore hardness and is highly resistant to stretching and bending. However, the smallest parts such as fingers, ears and thin parts of parts are the most vulnerable and can be damaged if the doll falls or other careless impact.

The doll is not intended to be played and should not be given to children. This handmade designer doll is a “subject of admiration” and requires very careful handling.

2. Conditions for ordering and buying a doll

The relations arising between the author and the buyer of the doll are subject to the norms of the civil legislation of the United Kingdom, namely the terms of the work contract (The Consumer Rights Act 2015), in accordance with which the author (contractor) is obliged to make a doll by the order of the client, and the client (customer) is obliged to pay for the work and accept the doll.
When ordering a doll, the author and the client agree on all the essential conditions, the client fills out an order form, according to which the author makes the doll.
When ordering a doll, the author and the client agree on all the essential conditions, the client fills out an order form, according to which the author makes the doll.

After filling out the order form, it is IMPOSSIBLE to change it (i.e. change the choice of the face, the color of the doll is impossible)
Dolls of good quality cannot be exchanged or returned.

3. Payments
There are several options for paying for the doll:

Full payment.
50% prepayment is payed during placing an order, which the author distributes for the necessary materials and other costs associated with the order at his discretion. The other 50% can be payed in advance anytime or when the doll is ready to be shipped.

Installment:
When placing an order, the client makes a 30% deposit, which the author distributes for the necessary materials and other costs associated with the order at his discretion. The rest of the payments are made within 6 months from the date of order.

Prepayment is non-refundable, as it goes towards paying for the production of your order. However, you can sell your slot to the other buyer. Be sure to notify me about this.
The queue for paired promotional orders cannot be divided for transfer.

Payment is made by the client by transferring funds to the author’s bank details, which the latter provides in an e-mail or correspondence when placing an order.

4. Manufacturing
All dolls are cast to order, production time is 6-10 months. Full payment of the doll will not speed up the production of the doll.

5. Claims
After receiving the doll, the client is obliged to personally inspect it carefully within one calendar day and confirm its proper condition and complete set. If you find significant deficiencies, immediately inform the author about it and send photos.
In the event of defects during operation, all costs associated with their elimination (if possible) are at the expense of the buyer.
The period for eliminating any defect is calculated individually and has an approximate time frame.
The significant disadvantages of the doll include:

• chips on parts, violation of the integrity of parts;
• lack of parts specified in the order;
• the color of the doll’s body that does not correspond to the order (meaning a different color of the skin tone palette);
• bright spots and uneven color of the doll’s body;

In case of revealing significant defects of the doll, the author must eliminate them at his own expense.

The significant disadvantages of the doll DO NOT include:

• the difference between the color of the doll’s body and the color of the same skin in photographs (colors can be perceived differently on the screens of digital devices, depending on the color rendering, as well as the lighting conditions during photo-shooting);
• small spots, small bubbles;
• small scratches and print marks;
• peeling off the magnet;
• discharge of the glued material in the hinge;
• sticking of the hinges when the doll is at rest.

6. Service life
Under conditions of careful handling, the life of the doll is not limited. The textile elastic on which the doll’s parts are stretched is a consumable material, and over time it can stretch and lose its elasticity.

7. International disputes
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

8. Delivery
The author is not responsible for the postage terms. In case of loss of the parcel, the author is obliged to make and send a new doll to the client at his own expense. The package with the doll is considered lost only if the mail has provided the author with an official letter stating that the package has been lost. The legislation does not regulate the deadlines for postage for international shipping, so the delivery time for the doll can range from several days to several months. During the postage period, the client cannot make any claims to the author about the delay in delivery.

Paired promotional orders will be shipped to buyer’s specified address. Promotional orders cannot be split or sent to two (or more) addresses.

9. Additional services
Painting of faces, body, making wigs by the author to order is not carried out. Usually, along with the main pre-order, several fullset dolls are produced with face and hand painting, clothes and a wig.
Painting and make-up of the doll is performed by the author in a mixed technique using acrylic, oil, watercolors, soft and hard pastels, and fixed with persistent acrylic varnish with the UV protection.
The lacquer coating of the doll is only protective against the wiping of paint from the doll’s body. The painted surface of the doll’s body should not be exposed to friction and interaction with aggressive substances such as acetone, liquids containing acetone, alcohols and other solvents. The painted doll can be wiped with a cotton swab dipped in clean water.
The fingertips of the hands are the thinnest and most vulnerable places where damage to the painted coating occurs first. To avoid this, it is necessary to avoid rubbing the doll’s limbs against accessories, shoes, etc. The painted doll must be placed on a soft surface, rubbing may also appear from interaction with a hard surface at the places of friction.
Upon receipt of the doll, the client must carefully examine the doll and immediately inform the author in case of significant deficiencies.
 The significant disadvantages of body painting include:

• swelling of the varnish coating, discharge of the paint layer.

Significant disadvantages do not include:

• scuffs of paint formed due to careless use of the doll, contact of painted parts with hard surfaces and aggressive chemicals.

The service life of the painted surface is not limited and depends only on the terms of use. Wigs dyed in bright colors can stain objects in contact with them when wet. The first time when combing out a wig, a small amount of hair may fall out, this is considered normal.
The service life of wigs is not limited and depends only on the conditions of use.

10. 3d STL files
Mannequins, accessorises, pets (dragons) are offered as 3d files for printing on the 3d printer at home/at 3d printing studios.
Digital files are only for the personal use and cannot be sold or handled to the third parties (except ordering the printing at 3d printing studios).
Any questions about selling 3d printed products from author’s 3d files are strictly discussed directly with the author.
Digital files are non refundable.

11. Rules of conduct for the client in the presence of claims
If significant defects of the doll and related products are found, the client is obliged, within one calendar day from the moment of receipt of the doll, to inform the author about these shortcomings by writing a letter to the author and attach photos or video of the shortcomings.
In the complaint, the client must accurately list the shortcomings. The client should NOT describe his emotions, reasoning, lamentations, stories and other unnecessary information. This only takes up time and does not contribute to a quick resolution of a disputable situation.

By ordering a doll, you confirm that you are familiar with the description of the doll and agree to these terms of purchase.